Make a complaint

Information about who is making this complaint

Please provide your name(s) and contact information so we can get in touch with you (e.g., if we need additional information).

All fields are mandatory unless otherwise indicated.

If two people are making a complaint for the same situation, add the other person's contact information:

Information about the firms or individuals that are the subject of this complaint

Provide the contact information of the firms or individuals that are the subject of your complaint. You can provide the names of up to 5 firms or individuals.

If you do not know their contact details, provide as much information about them as possible.

All fields are mandatory unless otherwise indicated.

If your complaint covers more than one firm or individual, provide the information you have about them, as well:

Summarize events

What are the circumstances that prompted you to make this complaint? Clearly summarize them by trying to answer the questions Who? What? and When? If you need to attach any documents, you may do so at the next step.

What outcome are you hoping for?

Relevant documents

The form contains the following errors:

If necessary, you may attach up to 10 supporting documents when submitting your complaint.

If you are unable to scan them, you can take a picture of them with a cell phone.

If we need additional documents, we will contact you.

0 document(s) required

Authorization 

If your complaint is being made to resolve a situation between you and a firm or representative, you must grant the following authorizations to the AMF:
  • I authorize the AMF to forward my complaint, together with the attached documents, if any, to the firm or representative that is the subject of the complaint.
  • I authorize the AMF to request that the firm or representative transfer my file to the AMF, including the personal information about me, so that the AMF may examine the file and determine whether it is appropriate to offer me free conciliation or mediation services;
  • I authorize the AMF to forward my complaint file to the Commission d’accès à l’information for any matter within the latter's jurisdiction.
If you are filing this form to report an offence or a situation that seems suspicious to you, you can refuse to grant your authorization.

If you have any questions about this authorization, contact the AMF Information Centre at 1 877 525-0337.


If you refuse or fail to provide us with the requested information and/or documents, we will not be able to process your request.

Rights of access and correction
You may examine the personal information concerning you, obtain a copy of it or request that it be corrected if it is inaccurate, incomplete or equivocal, or if the collection, release or keeping of the information is not authorized under the Act respecting Access to documents held by public bodies and the Protection of personal information, CQLR, c. A-2.1. If you have any questions on this topic, please visit the AMF website at Information Access | AMF (lautorite.qc.ca).

Confirm the information to be sent to us

Individual (1) :

Entity that is the subject of the complaint : 


            


            
            
            

        


        

            
            
            
            

                Summary of events :
            

            

        
            


        
    
                
        

            
            
            
            

                Outcome hoped for :
            

            


            


        
    

        

            
            
            
            

                Authorization :
            

            
If your complaint is being made to resolve a situation between you and a firm or representative, you must grant the following authorizations to the AMF:
  • I authorize the AMF to forward my complaint, together with the attached documents, if any, to the firm or representative that is the subject of the complaint.
  • I authorize the AMF to request that the firm or representative transfer my file to the AMF, including the personal information about me, so that the AMF may examine the file and determine whether it is appropriate to offer me free conciliation or mediation services;
  • I authorize the AMF to forward my complaint file to the Commission d’accès à l’information for any matter within the latter's jurisdiction.
If you are filing this form to report an offence or a situation that seems suspicious to you, you can refuse to grant your authorization.


            
            

        



        
        
        
        

            

                Relevant documents :            
            

            
            
            
            

        


        
        

            
Handling of your information 

            

                The AMF reviews all complaints received by it and analyzes the received information as part of its supervisory activities.

If you have any questions, please contact the AMF Information Centre toll free at 1 877 525-0337.
            

        


        

            
Confidentiality

            
The AMF handles all personal information it collects in accordance with the requirements of the  Act respecting access to documents held by public bodies and the protection of personal information (the "Act").

Your personal information will, at all times, be accessible only to personnel at the AMF who are authorized to have access to it in the performance of their duties. It will be used solely for the purpose of processing the complaint or report made by you and only for the time during which such complaint or report is being processed. Any release of personal information, if required, will be made in compliance with the requirements of that Act and other applicable laws. Subject to the restrictions and conditions set out in the Act, you have a right of access and a right of correction with respect to the personal information about you.

        


        
        
        
        
        
        

            
Printing the complaint summary

            
The information provided in this form is confidential and will not be included in the e-mail confirming receipt of your complaint. If you would like to retain a copy of the information you are about to submit to us, please print this page before submitting your form.

            

        

        
    


    

                    

                    

                        





                        

                            
Confirmation of transmission